Refund and cancellation policy

Each Honco product or service may publish its own terms, privacy notice, pricing or refund terms on its own website or app, or agree them with you in a signed contract. Where such terms exist, they apply to that product or service and prevail over this document to the extent of any conflict.

Some products shown on this website are made and operated by Honco group companies. Those products are governed by the terms and policies of the company that operates them.

Products or features offered free of charge involve no payment and therefore no refund.

Subscriptions are billed in advance for the billing period shown at purchase. You can cancel at any time; cancellation stops future renewals, and you keep access until the end of the period already paid for.

Except where required by law or stated otherwise in the applicable plan or agreement, payments for a billing period that has started are not refundable, including for partial periods or unused features.

Purchases made through a third-party app store or marketplace are processed by that platform, and refunds for them are governed by that platform’s refund policy and process.

Payments for custom software development, consulting or other project work are governed by the signed proposal, statement of work or agreement for that project, including its milestones, cancellation and refund terms. Unless that document says otherwise, amounts paid for work already performed are not refundable.

We will review refund requests in cases such as:

• a duplicate charge or a charge made in error;
• a payment taken for a service that was not provided because of a failure on our side;
• where a refund is required by applicable law.

Any other request is considered at our discretion and does not create an obligation to refund.

Write to hello@honco.in from the email address linked to your purchase, with the product name, the date and amount of the payment, the transaction or invoice reference, and the reason for the request. Billing errors should be reported within 30 days of the charge.

Approved refunds are made to the original payment method. Once we initiate a refund, the time it takes to reach your account depends on your bank or payment provider, and is typically 5 to 10 working days. Refunded amounts may exclude charges levied by third parties, where permitted by law.

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.

Questions about this policy can be sent to hello@honco.in, or by post to Honco Pvt Ltd at the head-office address listed on our Contact page. Please mention the product or service your message relates to.